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avatar for Jaynene Hapanowicz

Jaynene Hapanowicz

Senior Vice President, Technology Transformation
Jaynene Hapanowicz is Senior Vice President of Technology Transformation for Dell Digital, the IT organization that supports Dell. She is tasked with creating an industry-leading developer experience within a multi-cloud framework. This includes automating new cloud services and organization-wide adoption of DevOps defined by a modern Enterprise Architecture. She also leads the RPA and Automation efforts across Dell to increase business efficiencies and improve the customer experience.

Previously, she led Dell’s infrastructure and platform engineering, IT Operations as well as Network and Call Center Technology Services. She has spearheaded numerous strategic initiatives including the deployments of private and public Cloud Services, the Dell/EMC Integration and numerous technology conversions such as Software Defined Network and CI/CD Pipeline Services. Jaynene also directed the transformation of Dell’s global call center services — automating the processes of 30,000 agents leveraging technology to drive a great customer experience. She has a track record for driving costs savings — over $90 million in annual savings to date. A collaborative leader, Jaynene is known for strengthening interlocks across teams and developing agile frameworks that efficiently deliver business value at a fast pace.

Before joining Dell, Jaynene served as the Vice President of Global Network and Call Center Technology Services at Wyndham Worldwide. She began her career at MCI Corporation after obtaining an MBA from State University of New York at Buffalo and a BA from Canisius College. Jaynene and her husband live in Austin, TX. She likes to spend her free time with her pets — dogs and a cat — and her two daughters when they are home from college.

My Speakers Sessions

Wednesday, August 26

13:16 PDT

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